FAQs
Q: What is Haven for Her?
A: Haven for Her is a New Zealand-based brand offering thoughtfully curated postpartum care packages and self-care products for new mums. Our care packages are designed to support postpartum recovery and nurture mothers during the fourth trimester - the first few months after birth.
Q: Who are Haven for Her products for?
A: Our products are designed primarily for new mums, as we focus on items that promote wellbeing and relaxation during the postpartum period. They make thoughtful gifts from partners, friends, family members or workplaces wanting to support a mother during her recovery and adjustment to newborn life.
Q: Why was Haven for Her created?
A: Haven for Her was created because new mums deserve care, comfort and support too. Mother's are their babies safe haven, so this is a haven for her.
Q: What's included in a Haven for Her gift box?
A: Each gift box is specifically designed with purpose and intention based on the different eras of postpartum, to support her through every stage. We also offer a 'Build Your Own' postpartum gift box option for a more personalised experience.
Q: Can I customise a gift box?
A: Yes! We offer a 'Build Your Own' gift box option, allowing you to hand-pick the items that are most meaningful. You can also include a personalised ‘Mama’ greeting card to make your gift extra special.
Q: Do you deliver across New Zealand?
A: Yes, we offer NZ-wide delivery, including rural addresses. Shipping options and delivery costs are shown at checkout. If you would like delivery to Australia, please contact us directly and we can arrange this for you.
Q: How long does delivery take?
A: Standard delivery within New Zealand typically takes 2–5 business days. Rural deliveries may take slightly longer.
Q: What is your refund policy?
A: We want you to feel confident ordering from Haven for Her. If there is an issue with your order, please contact us within 14 days of receiving your package and we will organise a refund or replacement where appropriate. You can read our full refund policy via the link in our website footer.
Q: How can I contact Haven for Her?
A: You can contact us through our website contact page, via email, or through our social media channels. We aim to respond to all enquiries within 24 hours.